When an offer page and a booking confirmation use different terms, the traveller should compare the exact wording and obtain a written resolution before treating either version as settled. The cited materials do not establish that the offer page overrides the confirmation, or that the confirmation automatically overrides the offer page.
Why Both Versions Need Checking
One cited booking-terms page says booking conditions may include cancellation, early departure, advance purchase and other payment terms. Another offer states that standard guarantee, cancellation and arrival/departure policies apply.
These statements show why the visible wording on an offer page is not enough on its own. The relevant conditions may be contained in, or incorporated through, other booking documents. Any conflicting clause should therefore be identified before the traveller relies on a cancellation right, payment condition or other booking term.
A Clause-by-Clause Comparison
| Issue | What to compare | What to request in writing |
|---|---|---|
| Cancellation | The exact cancellation wording, including any timing, amount or restriction stated | Which wording applies to the booking |
| Early departure | Any stated consequence of departing before the booked stay ends | Which early-departure condition governs |
| Advance purchase | Any advance-purchase timing or condition | The applicable requirement |
| Payment | Any payment timing or other payment condition | The applicable payment terms |
| Guarantee | What the stated standard guarantee means for the booking | An explanation of the applicable guarantee |
| Arrival and departure | Which arrival/departure policy is incorporated | Identification of the applicable policy and wording |
The table does not supply a deadline, charge or other value. Those details must not be inferred where the documents do not state them.
Request a Written Reconciliation
A clear request could say:
Please identify each difference between the offer page and the booking confirmation and confirm in writing which cancellation, early departure, advance-purchase, payment, guarantee and arrival/departure terms apply to this booking. If both documents address the same issue, please state which wording is being treated as applicable.
The traveller should keep copies of both versions, including any later revisions, together with the written response. If the confirmation is changed, the revised version should be compared again rather than assumed to resolve every earlier conflict.
A written response may clarify the booking party’s position, but it does not by itself establish that a requested correction or particular outcome will be accepted.
What Must Still Be Confirmed
Neither quoted passage provides:
- A cancellation deadline or cancellation amount
- An early-departure charge
- An advance-purchase deadline
- A payment deadline or payment condition
- An arrival/departure consequence
- A rule determining which conflicting text prevails
The materials also do not quote the terms of a specific booking confirmation. Their omission does not prove that no other rule exists; it means no such rule should be inferred from these passages.
If the response leaves the documents inconsistent, the conflict remains unresolved. The traveller may choose not to proceed or may request a revised confirmation. No refund, amendment, acceptance or other outcome should be assumed while the applicable terms remain unclear.